Communication Skills MCQ with Answers in pdf
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Business Communication MCQ
MCQ on Communication with Answers –
Communication Skills in pdf for the students who are preparing for competitive
and academic exams
1. ___ means communication without
words.
a. Object communication
b. Written communication
c. Oral communication
d. Non- verbal communication
Ans: D
2. The person who transmits the
message is called ___.
a. channel
b. sender
c. receiver
d. response
Ans: B
3. ___ aims at making people work
together for the common good of the organization.
a. communication
b. conversation
c. combination
d. connection
Ans: A
4. at each stage in the process of
communication, there is a possibility of interference which may hinder the
process. Such interference is known as ___.
a. sender
b. receiver
c. barrier
d. none of them
Ans: B
5. ___ describes all forms of human
communication that are not verbal.
a. prosody
b.vocalics
c.haptics
d.para language
Ans: D
6. normally communication is ___,
wherein the information or message is transferred from one person to another.
a. impersonal
b. interpersonal
c. personal
d. important
Ans: C
7. A ___ connects the sender to the
receiver.
a. Channel
b. Noise
c. Communication
d. feedback
Ans: A
8. The ___ in the usage of words may
be a serious barrier to effective communication.
a. disturbance
b. discrimination
c. disorder
d. distortion
Ans: D
9. Most of us use ___ and ___ in
addition to words when we speak.
a. words and gestures
b. gestures and body language
c. body language and posture
d. posture and eye gazing
Ans: B
10. ___ refers to pitch, loudness,
duration, intonation and, tempo.
a. touches
b. prosody
c. gestures
d. haptics
Ans: C
11. In ___ main intention is to seek
certain information which will be appreciated.
a. empathetic
b. comprehension
c. appreciative
d. therapeutic
Ans: D
12. Dialogic listening is also known
as ___.
a. therapeutic
b. appreciative
c. relational
d. evaluative
Ans: B
13. ___ means looking quickly over a
textbook to get a general superficial idea of the content.
a. scanning
b. extensive reading
c. skimming
d. intensive
Ans: B
14. ___ reading is ideal and helps
comprehension
a. extensive
b. loud
c. intensive
d. silent
Ans: D
15. The second step in the SQ3R of
reading is ___.
a. survey
b. question
c. read
d. review
Ans: C
16. While making a slide the number
of words should be limited to a maximum of ___ per slide.
a. seven
b. nine
c. eight
d. ten
Ans: D
17. ___ are the abbreviations that
are made up by writing the first letters of the words in a name or phrases.
a. field abbreviations
b. personal abbreviations
c. acronyms
d. none of them Ans:
18. ___ is the full form of the
abbreviation TQM.
a. team quality management
b. total quality management
c. total quality manager
d. total quality management
Ans: D
19. Communication that takes place
between the members of an organization within itself is ___.
a. external
b. formal
c. informal
d. internal
Ans: D
20. Informal meetings mark the ___
of the problem.
a. immediately
b. immediacy
c. importance
d. improvement
Ans: C
21. ___ is sent to specific group of
people whereas ___ may be meant for general public.
a. notice, memo
b. memo, circular
c. notice, circular
d. circular, notice
Ans: D
22. The problem with proofreading is
that you will have to be good at ___ and ___.
a. spelling, punctuation
b. pronunciation, spelling
c. punctuation, pronunciation
d. paraphrasing, spelling
Ans: A
23. Every sentence has two essential
parts a ___ and a ___.
a. clause, predicate
b. subject, phrase
c. predicate, subject
d. subject, clause
Ans: C
24. Oral communication ensures___
and ___.
a. fluency; speed
b. adequate attention; immediate response
c. speedy interaction; immediate response
d. speed; attention
Ans: B
25. Find out errors:
Either the manager or their subordinates failed in his duty.
a. either- neither, or- nor
b. their- his, his- their
c. failed- fails, subordinates- subordinate
e. the- a, in- for
Ans: B
26. As a means of communication,
e-mails have features of the immediacy of both ___ and ___.
a. reading, receiving
b. writing, sending
c. calling, receiving
d. receiving, sending
Ans: D
27. Unclarified assumptions in
communication can lead to ___ and ___.
a. premature evaluation, poor listening
b. lack of planning, physical barriers
c. information overload, selective perception
d. confusion, misunderstanding
Ans: D
28. A resume needs conceptualization
of your ___ and___ all into one document.
a. objectives, experiences
b. projects, skills
c. accomplishments, experiences
d. skills, aims
Ans: C
29. The semantic markers used to
express time relationship are:
a. next, after
b. after, consequently
c. hence, to summarize
d. while, because
Ans: A
30. ___ and ___ are acted as
barriers to communication.
a. semantic distortions, lack of planning
b. sender, receiver
c. channel, message
d. feedback, sender
Ans: A
31. When a word that has a silent
“e” at the end combines with an ending that starts a vowel, the final “e” is
___, for example, the surprise gives you ___.
a. unchanged, surprising
b. dropped, surprising
c. deleted, surprising
d. changed, surprising
Ans: B
32. The primary goal of
communication is to ___.
a. to create barriers
b. to create noises
c. to effect a change
d. none of these
Ans: C
33. Communication through ___ and
___ is called verbal communication
a. written material and gestures
b. gestures and spoken words
c. spoken words and written material
d. body language and gestures
Ans: C
34. ___ is an exchange of facts,
ideas, opinions or emotions by two or more persons.
a. communication
b. combination
c. conversation
d. connection
Ans: A
35. The ___ of the correct channel
depends on the situation under which the communication takes place.
a. chance
b. choice
c. change
d. channel
Ans: B
36. ___ is the study of touches as
non-verbal communication.
a. haptics
b. body language
c. gestures
d. prosody
Ans: A
37. The fourth step in the SQ3R
technique of reading os ___.
a. recall
b. review
c. survey
d. reading
Ans: A
38. ___ is an announcement sheet
that is sent to a specific group of people.
a. notice
b. memo
c. circular
d. letter
Ans: C
39. ___ is essentially a statement
of facts of a situation, project or process or test and it should be supported
by.
a. notice, proof
b. technical report, evidence
c. memo, information
d. letter, documentors
Ans: B
40. ___ is done when you need to
continue learning and studying that you develop your own thinking and skills.
a. professional reading
b. action
c. extensive
d. intensive
Ans: A
41. ___ and ___ as visual aids
should contain the minimum information necessary.
a. flip charts slide
b. PowerPoint, overhead projects
c. video, film
d. overhead projects, slides
Ans: D
42. Too much of ___ communication in
the workspace may also prove ___. It may lead to negligence of work.
a. formal, positive
b. informal, negative
c. verbal, positive
d. non-verbal, negative
Ans: B
43. Communication helps managers
utilize ___ and ___ in the most effective and efficient manner.
a. employees, organization
b. control, evaluation of performance
c. plans, goals
d. manpower, resources
Ans: D
44. The most crucial part of the ___
process is thinking of converting to ___ what one hears.
a. reading, understanding
b. speaking, meaning
c. hearing, interpreting
d. listening, meaning
Ans: D
45. Language of a memo should be ___
and ___ to understand.
a. indirect, personal
b. direct, concise
c. lucid, easy
d. concise, difficult
Ans: C
46. What is the full form of
R&D:
a. resources and development
b. recharge and discard
c. research and demand
d. research and development
Ans: D
47. Find out the errors:
Besides being good at tennis, he is also an excellent player of golf.
a. good- better, being- been
b. beside- besides, in- at
c. excellent- intelligent, besides – besides
d. in- at, being- been
Ans: B
48.in letter writing, ___ indicates
to the reader of the letter what the ___ is about.
a. salutation, letter
b. subject, notice
c. body, memo
d. subject, letter
Ans: D
49. While using overhead projectors,
you can reveal the information line by using an ___ sheet to over the ___.
a. opaque, flip chart
b. translucent, transparency
c. transparent, slide
d. opaque, transparency
Ans: D
50. A press release is a ___ news
___ story, written in ___ person that seeks to demonstrate to an editor or
reporter the newsworthiness of a particular person, event, service, or product.
a. false, first
b. pseudo, third
c. real, second
d. original, third
Ans: B
51. Complete the following
statements with appropriate conjunctions:
1. ___ he worked hard, he failed.
2. I cannot lift the box ___ it is very heavy.
3. The current status report has been attaché, ___ I have highlighted the
important figures.
4. ___ we have no money, we cannot buy it.
(a) although, because, and, since
(b) since, and, although, because,
(c) because, since, and, although
(d) and, although, since, because
Ans: A
52. Which one of the following is
correct: the process of communication.
(a) encoding, receiver, message, response, feedback, the sender
(b) sender, encoding, message, decoding, receiver, response, feedback
(c) sender, response encoding, message, decoding, receiver, feedback
(d) sender, decoding, message, encoding, receiver, response, feedback
Ans: B
53. Say whether true or false:
1. use simple language without clichés while writing a memo.
2. Minutes are submitted by the name of the typist who has typed the minutes.
3. The minutes of the meeting should contain the point of view of the minute
taker
4. You can use tables and charts in a memo.
(a) false, true, true, false
(b) true, false, false, true
(c) false, true, true, true
(d) false, false, false
Ans: B
54. What is the full form of FOB:
(a) fire on board
(b) free on broad
(c) free onboard
(d) free of board
Ans: C
55. Match the following body
language gestures with their meanings:
(1) rolling one’s eyes (a) lack of confidence
(2) nodding (b) exasperation
(3) the crossing of arms (c) confirmation
(4) shaking of legs (d) defensive
a. 1- d, 2- c,3- b, 4- a
b. 1-c,2-a,3-d,4-b
c. 1-b,2-c,3-d,4-a
d. 1-a,2-b,3-c,4-d
Ans: C
56. One of the great tools that are
used to handle complaining customers is the technique of BLAST. The acronym
stands for:
(a) believe, listen, apologize, satisfy, treat
(b) believe, listen, apologize, suggest, thank
(c) believe, listen, apologize, satisfy, thank
(d) believe, list, apologize, satisfy, thank
Ans: C
57. Which of the following
statements are true?
1. in oral communication, there is a possibility of immediate response.
2. if one wants to have effective communication, one should be egoistic.
3. Oral communication always saves time.
4. Never leave a caller on hold.
(a) false, true, true, false
(b) true, false, false, true
(c) true, true, false, false
(d) false, false, true, false
Ans: B
58. Which one of them are types of
listening:
1. comprehension listening
2. critical listening
3. evaluative listening
4. intensive listening
(a) 1,2,3
(b) 2, 3, 4
(c) 3, 4, 1
(d) 4, 2, 1
Ans: A
59. SQ3R Technique of reading stands
for:
(a) Survey, Question, read, recall, review.
(b) survey, quotient, read, review, recall
(c) Survey, question, relief, recall, read
(d) Survey, question, recall, review, read
Ans: A
60. The semantic markers used to
indicate illustration and examples are :
(1) first and foremost (2) for example (3) let’s take for example (4) for
instance
(a) 1,2,3
(b) 2,3,4
(c) 3,4,1
(d) 4,1,2
Ans: B
61. Which of the following
statements is true about Powerpoint slides:
1. all the slides must be part of a simple PowerPoint file as it saves time.
2. Use fonts that will get distorted while processing.
3. Keep images away from the edges of a slide as they may get cropped while
mounting the slide.
4.If you are preparing for a 35 mm image the PowerPoint slides must not be
formatted for 35 mm.
(a) true, true, true, true
(b) true, false, true, false
(c) false, true, false, true
(d) false, true, true, false
Ans: A
62. Which one of them is a type of
reading?
1.extensive reading,
2. evaluative reading
3. scanning
4. intensive reading
(a) 1,2,3
(b) 1,3,4
(c) 2,3,4,
(d) 1,2,4
Ans: B
63. While composing a ___ message,
only keywords and ___ are used. Function words such as ___ and ___ should not
be included.
(a) telephonic, structures, conjunctions, prepositions
(b) face- to-face, signs, articles, nouns
(c) formal, symbols, nouns, pronouns
(d) telegraphic, phrases, articles, preposition.
Ans: D
64. What is the full form of RSI:
(a) Repetition Strain Injury
(b) Repetitive Strain Inquiry
(c) Repetitive Stress Injury
(d) Repetitive Strain Injury
Ans: D
65.Which one of the following is the
correct structure of the letter:
(a) address, date, body, subject, signature, enclosure,
(b) address of the applicant, date, salutation, subject, body, signature,
enclosure
(c) address, salutation, date, body, subject, enclosure, signature
(d) address, date, subject, body, salutation, enclosure, signature
Ans: B
66. While communication with the
___, ___ phrases and ___ have to be used in their ___ contexts.
(a) customers, polite, expressions, appropriate
(b) relatives, harsh, gestures, inappropriate
(c) Subordinates, impolite, impressions, true
(d) audience, rude, dialogues actual
Ans: A
67. ___ is the most important aspect
of style in a language.
a. alphabets
b. articles
c. punctuation
d. nouns
Ans: c.
68. ___ is a means of making ideas
and thoughts clearer and easier to grasp by breaking them down into logical
units
a. Writing
b. Punctuation marks
c. Pronunciation
d. Grammar
Ans: b.
69. Punctuation decides the combination
of two words to make a ___
a. Letter
b. Memo
c. Report
d. Phrase or clause
Ans: d.
70. ___ is also called “Period in
American English.
a. Comma
b. Exclamation
c. Full stop
d. Semicolon
Ans: c.
71. While a dash is used to separate
two words, ___ is used to unite them
a. Comma
b. Exclamation
c. Hyphen
d. Semicolon
Ans: c.
72. ___ is used to separate clauses
of a compound sentence when they have a comma
a. Colon
b. Semicolon
c. Parenthesis
d. Hyphen
Ans: b.
73. The forum where people sit
together and discuss a topic with the common objective of finding a solution
for a problem is called ___
a. Interview
b. Drama
c. Play
d. Group Discussion
Ans: d.
74. ___ is the person who
coordinates the group discussion
a. Manager
b. Timekeeper
c. Moderator
d. Leader
Ans: c.
75. A ___ is a narration of a
situation or an event
a. Case
b. Report
c. Letter
d. Interview
Ans: a.
76. Back straight, and arms and legs
uncrossed, indicates a ___ posture
a. Closed
b. Tensed
c. Open
d. Relaxed
Ans: c.
77. The ___ is used to indicate
possession and contraction in a sentence
a. Comma
b. Apostrophe
c. Full stop
d. Quotation Marks
Ans: b.
78. ___ encloses the words of a
speaker.
a. Quotation Marks
b. Comma
c. Full stop
d. Apostrophe
Ans: a.
79. ___ pertains to the “what to
say” aspect of the group discussion
a. Group Behaviour
b. Appearance
c. Manners
d. Knowledge of the content
Ans: d.
80. Group discussion is arranged in
order to measure certain ___ of the participants, which are otherwise difficult
to identify and time-consuming to assess.
a. Caste
b. Traits and qualities
c. Complexion
d. Religion
Ans: b.
81. ___ is mainly used to introduce
words that explain, amplify or interpret what precedes it
a. Colon
b. Semicolon
c. The hyphen
d. Full stop
Ans: a.
82. ___can be used to show the
omission of a verb in a sentence
a. Comma
b. Colon
c. Full stop
d. The hyphen
Ans: a.
83. To separate a noun clause
preceding a verb ___ is used
a. Full stop
b. Quotation Mark
c. Dash
d. Comma
Ans: d.
84. Showing direction to a group
requires the following quality
a. Leadership
b. Good Appearance
c. Open body language
d. Communication skills
Ans: a.
85. A business proposal from a
branch manager of a company to the managing director of the company is an
example of horizontal communication. ((True / False).
Ans: False
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